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If you can’t find your bags, see an agent at the airport after landing or you'll need to return. The agent will give you a 13-character file reference number to use when filing your claim.
Check the status of your bags using your name and 13-character file reference number.
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If your bag has been missing for 5 or more days, we'll need more information to help you. To get started, submit a claim online using the 13-character file reference number you received at the airport.
Submit a claim Opens another site in a new window that may not meet accessibility guidelines
Our Central Baggage Resolution Office will make every effort to locate your bag, but if we are unsuccessful a final resolution will be made in line with:
This decision will be sent to you by email.
We will reimburse you for reasonable and necessary items you need immediately while away from home without your bags. Within 30 days of your delay, please send us:
If your bag is not located, any expense reimbursement will be deducted from the final settlement amount.
The quickest way to submit your claim and verification items is by submitting them online.
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If you’re unable to submit online, you can send your claim and verification items items and completed Passenger Property Questionnaire by mail.
American Airlines Central Baggage
4000 East Sky Harbor Boulevard
Phoenix, AZ 85034
If you notice damage to your bags, please file a report at the Baggage Service Office.
Damage to delayed bags on domestic flights that are delivered, or that you pick up, must be reported within 24 hours of receipt.
We’ll provide you with a 13-character file reference number to use when filing your claim.
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If your bag is inspected by Transportation Security Administration (TSA), they’ll place a written notification inside or a seal on the outside. If you think the damage was caused by an inspection, please contact TSA at 866-289-9673.
For Domestic travel we cannot accept liability for missing items inside a checked bag if the bag isn’t delayed or damaged.
If your bag was delayed or damaged and you notice missing items after the delivery of your bag, you must file a missing items claim within 24 hours of receiving your bag for domestic travel, or 7 days for international travel.
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Find helpful information if your trip includes 1 or more flights with our partner airlines.
