Coronavirus travel updates

You can change or cancel your trip online in just a few steps. Here’s how:

When you're ready to rebook your trip, please call Reservations.

When you call, you'll need:

• Your 6-character confirmation (also called a ‘Record Locator’)
• Your ticket number

The ticket number can be found on your:

• Cancellation email
• Confirmation email from when you bought your ticket – look in the ‘Receipt’ section
• Credit card statement – the reference number is next to the amount charged
• Receipt from Airport / City Ticket Office – at the bottom in the middle of the ticket

American tickets have a 13-digit number that begins with '001'. Keep in mind there are separate ticket numbers for add-ons like seats, upgrades and bags.

Contact Reservations

We'll send you an email with the information you’ll need, including your ticket number. Keep this handy so you can refer to it when you call Reservations to rebook.

Contact Reservations

U.S. citizens, legal permanent residents, or visa holders arriving to the U.S from a coronavirus (Covid-19) impacted area must travel through one of 13 airports where the US Department of Homeland Security (DHS) has enhanced entry screening capabilities.

Visa holders include:

• A-1, A-2, C-1, D, C-1/D, C-2, C-3, G-1, G-2, G-3, G-4
• NATO 1, 2, 3, 4 or 6
• IR-4 or IH-4

Impacted areas include:

• The United Kingdom or Ireland
• Schengen Area countries
• Iran
• Mainland China

Foreign nationals who have traveled to these countries within the last 14 days will not be allowed to travel to the U.S.

• DHS Notice of Arrival Fact Sheet Opens another site in a new window that may not meet accessibility guidelines.
• American Airlines schedule changes Opens another site in a new window that may not meet accessibility guidelines.

• We’re making more standard seats available on the seat map and restricting access to some seats, when possible, to give you more space.
• When time and flight loads permit, gate agents may move your seat as needed to help create a more comfortable environment.*

Flights under 2,200 miles / 4.5 hours

In the Main Cabin:

• No snacks, alcohol or food for purchase
• Water, canned drinks and juice by request only

In First:

• Drinks, including alcohol, by request only
• No snacks or meals, and no drinks served before departure

Flights over 2,200 miles / 4.5 hours (includes transcontinental and Hawaii)

In the Main Cabin:

• No alcohol or meals except on long-haul international flights
• No snacks or food for purchase
• Water, canned drinks and juice will be available

In First and Business:

• Alcohol will be available
• Meals served on 1 tray, not in courses
• No drinks served before departure

Cleaning practices

• Our cleaning practices have always met or exceeded all CDC guidelines. Our aircraft are cleaned each day at key touchpoints on their journeys with an EPA-approved disinfectant.
• International flights and aircraft with additional time on the ground receive a 30-point cleaning package each day. All of our aircraft also undergo a deep cleaning procedure on a regularly scheduled basis.
• We’re enhancing our cleaning procedures on international flights and aircraft that stay overnight at an airport. This move will touch the majority of our aircraft each day.
• Most of our aircraft have High-Efficiency Particulate Air (HEPA) filters that provide a complete air change approximately 15 – 30 times per hour.
• We’re providing hand sanitizer and sanitizing wipes for crew members on all international flights.

• We have an extensive protocol for cleaning customer and team member areas throughout the airport.
• Sanitizing wipes are also available for our team members and hand sanitizing stations are available for customers in key locations throughout the airport.

We are temporarily closing and consolidating premium clubs and lounges.

The customer service desk at these Admirals Club^® locations will remain open at:

• Charlotte (CLT) – Concourse C
• Chicago (ORD) – Concourse H/K
• Dallas- Fort Worth (DFW) – Terminals A, C and D
• London Heathrow (LHR) – Terminal 3
• Los Anglese (LAX) – Terminal 4
• Miami (MIA) – Gate D30
• New York (JFK) – Gate 12 (Flagship Lounge with temporary Admirals Club service)
• New York (LGA) – Concourse D
• Philadelphia (PHL) – Terminal B and C
• Phoenix (PHX) – Gates A7 and A19
• Washington (DCA) – Terminal C

Club services like food and drinks, restrooms and shower facilities are temporarily discontinued.

Changes at clubs and lounges