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On every journey you take on American, your safety and well-being, and that of our team members, is our top priority.
We’re extending our offer to waive change fees on existing and new tickets bought by September 30, 2020, for travel March 1 – December 31, 2020. This offer includes Basic Economy and AAdvantage® award tickets.
Keep in mind:
Plus, if you have a ticket that is expiring between March 1 and December 31, 2020, the value of your unused ticket can be used for travel through December 31, 2021.
For new tickets booked between now and December 31, 2020, we’re expanding our offer to waive change fees for travel January 1, 2021, and later. This offer includes Basic Economy and AAdvantage® award tickets.
Keep in mind:
You're allowed to make a change to your trip once, and the change fee will be waived. You can cancel your trip online and call later when you’re ready to rebook, including Basic Economy tickets.
Keep in mind, you may owe any difference in ticket price when you rebook your trip.
Visit the travel alerts page for information about rebooking as waivers are based on destination and dates of purchase.
You can change or cancel your trip online in just a few steps. Here’s how:
You'll need your 6-character confirmation (also called a ‘Record Locator’).
If you don't know your Record Locator, you can find it in the confirmation email you received when you booked your trip.
AAdvantage® members can log in to their account to find upcoming trips.
Choose 'Change trip' or 'Cancel trip' in the top toolbar and follow the prompts.
When you’re done, we'll send a confirmation email that includes your ticket number.
Keep this handy so you can refer to it when you call to rebook.
When you're ready to rebook your trip, please call Reservations.
American tickets have a 13-digit number that begins with '001'. Keep in mind there are separate ticket numbers for add-ons like seats, upgrades and bags.
We'll send you an email with the information you’ll need, including your ticket number. Keep this handy so you can refer to it when you call Reservations to rebook.
When you check-in you'll be asked to confirm you've been free of COVID-19 symptoms for the past 14 days. Staying home is the best way to protect yourself and others from getting sick.
A face covering is required while flying on American, except for children under 2 years old. If you decline to wear one, you may be denied boarding and future travel on American.
Keep in mind:
Visit the Centers for Disease Control and Prevention (CDC) website for more information.
For the safety of everyone on board, some types of recreational / personal protection equipment are not allowed for use on our planes or in flight:
Several U.S. states and countries around the world are restricting entry or requiring a range of travel restrictions due to COVID-19. You may not be allowed to travel to certain destinations or may be required to self-quarantine when you arrive.
Keep in mind that travel requirements are updated often, so we recommend checking the latest entry requirements before your trip.
If you’re traveling at this time, we’re here for you and are making temporary changes to the travel experience to prioritize your safety.
Curbside check-in may not be available. Be sure to check your flight status before you go to the airport, as ticket counter hours may change daily without notice.
Due to the increased flight changes, we’ve stopped checking pets for now. Carry-on pets, service and emotional support animals are still allowed to fly in the cabin if they meet the requirements.
We’ve temporarily closed and consolidated premium clubs and lounges. Operating hours for clubs that remain open may change based on flight schedules.
We’re limiting food and drink service in the Main Cabin based on flight length and destination. You’re welcome to bring snacks and soft drinks on board to enjoy during your flight.
*Not available on American Eagle flights.
*Includes transcontinental and Hawaii.
**Some domestic and short-haul international flights will include a fruit and cheese plate instead of tray meal service and will also have snack basket service before landing.
Updated at 3:30 p.m. (Central Time) on September 10, 2020
